Refund and Return Policy

1. We accept any product with which you’re not satisfied.
2. We accept return/exchange requests up to 1 week from the date of order ` delivery.
3. Products remaining quantity should have at least 90% in the bottle.
4. Return/Exchange requests are processed within 5-7 working days.
5. Delivery charges are not refundable for your exchange/return order.
6. Customers have to pay the delivery charges for exchange order.
7. Testers and Sample Boxes are not refundable because it is solely for the purpose of testing fragrances.
8. Orders above Rs.10,000 are not refundable, and can only be exchanged.
9. Incase of damage, leakage, or wrong product, we bear the delivery charges.

Order Process and Cancellation Policy

You can add products to cart on our website or drop us a message over WhatsApp. We’ll just need your Name, Phone #, Email and Delivery Address and one of our Customer Care Representatives will confirm your order

Delivery Timelines and Conditions

For Lahore: 3-4 working days.
Outside Lahore: 4-6 working days.

Customer Obligations

• Requirements for customers to access the website (e.g., age restrictions).
• Use of the website and intellectual property policies.

Limitations of Liability

Situations where liability is excluded (e.g., third-party usage or misuse of the product).